15-minute OPD ready
OPD flow intelligence with fast insurance clearance. The readiness clock measures one thing: is this patient ready to be seen — registered, cleared, vitals taken, file open. It does not measure how long the consultant or the insurer takes.
Arrival to consultation-ready
- 00:00
Patient arrives or checks in
Walk-in, appointment or kiosk. The clock starts; front desk sees the patient with their insurance status pre-checked.
- 00:00 – 05:00
Registration and eligibility
Identity, payer and policy verified against your HIS and the insurer. Missing documents are listed once, up front.
- 02:00 – 11:00
Insurance clearance
Pre-authorisation submitted where needed and tracked as a live step. Cash patients skip straight to vitals.
- 05:00 – 13:00
Vitals and file preparation
Vitals captured; previous visits, results and referral letter assembled so the consultant opens a complete file.
- ≤ 15:00
Consultation ready
The patient's status flips to ready on the consultant's queue. Waiting time from here is a staffing decision, not a process failure — and it is measured separately.
The problem it solves
Outpatient delays are rarely about the doctor. They are about a queue at registration, a pre-auth nobody chased, and a file that is not ready when the patient's name is called. Each one is invisible until the waiting room is full.
What the front desk and insurance desk get
- One queue with each patient's readiness steps and who owns the next one
- Insurance pre-check before the patient reaches the counter
- Pending documents and approvals as a single list, not a stack of files
- Consultants see only patients who are actually ready
Markets
Built for the OPD realities of India, the UAE, Saudi Arabia and the wider GCC: TPA and insurer pre-auth flows, cash and insured patients in the same queue, and multi-specialty OPDs with shared registration.
See your own department run on one clock
A 20-minute demo on your numbers. We bring the Studio screens; you bring one ward's discharge volume and the list of systems you run today.
biz@eadpag.com · +971 50 144 2780 · Dubai